What's New

Revised Standard Terms and Conditions

June 3, 2015 - The financial services industry is always changing.  Every day we are introduced to new innovative products, services and processes intended to make member service better, faster, easier, more convenient, and more secure.  As a result of this ever-evolving environment, some changes have been made to our Account Opening Standard Terms and Conditions.  For new members, the change is effective immediately.  For existing members, the changes will come into effect as of July 3, 2015.  To view or print a copy of the revised Standard Terms and Conditions, click here.

After viewing the document, if you have any questions, please contact us at 1-877-377-3728 or by email at erinfo@ercu.ca.

Help the Nepal Region Earthquake Relief Efforts

May 8, 2015 - Eagle River Credit Union invites you to make a donation to the Canadian Red Cross fund appeal in aid of the Nepal Region Earthquake Relief.  Taking our commitment to the global community very seriously, Eagle River Credit Union will match our members contributions up to a maximum $2,000.  Additionally, for every eligible dollar donated by Canadians in response to the Nepal earthquake, the Canadian government will set aside one dollar for the Nepal Earthquake Relief Fund.  This makes every dollar you contribute, multiply by four!

Donations may be made in person at any participating credit union in Atlantic Canada, or by:

  • Donating online at www.redcross.ca
  • Calling 1-800-418-1111
  • Donating at your local Canadian Red Cross office
  • Donation cheques made directly to the Canadian Red Cross should be made payable to the "Canadian Red Cross"; earmarked "Nepal Region Earthquake Relief Fund" and mailed to:  Canadian Red Cross National Processing Centre  PO Box 39  Saint John, NB  E2L 9Z9
  • Donations of $20.00 or more are eligible for tax receipts, upon request.

Eagle River Credit Union will be accepting donations at all branch locations until May 30th, 2015. We thank you for your support!

Announcing the launch of ERCU's iPhone and Android Apps

April 17, 2015 - Imagine a tiny teller that goes where you go. That’s the kind of convenience offered by Eagle River Credit Union's new Mobile Banking App. At Eagle River Credit Union, we pride ourselves on going above and beyond for our members, and we know, for you, convenience is key. Now we can provide a complete mobile banking experience by offering both the new Mobile Banking App for iOS and Android™ devices, and mobile-friendly browsing pre-equipped on MemberDirect® websites. Many of our members use mobile devices and apps on a daily basis, and we want to be where you are.

Visit the Apple App Store or Google Play to download your free app.  Login with your online banking information, and choose the option of staying logged in.  In an instant, you can see all your account balances, do transfers, pay bills, or find your closest branch location with the quick touch of a finger.  It's fast and convenient... which makes your life easier!

Visit your app store for our FREE download today.  Standard data charges may apply.

Could you use a $5,000 Vacation?

April 17, 2015 -  Until May 31st, 2015 sign up for a Credit Union CHOICE REWARDS MasterCard® Credit Card and you could win one of six prizes of $5,000 in travel credits!  Where would you go if you had a free vacation?  Visit your nearest branch to complete an application today.  Click here for complete contest details.

Eagle River Credit Union's New Board of Directors for 2015

April 15, 2015 - At Eagle River Credit Union's 31st Annual General Meeting on Tuesday, April 14th, 2015,  four Board positions were up for election.  We thank all candidates who put their names forward, and offer congratulations to those successful:  Amanda Barney, Dave Evans, Ginger Ryland and Terri Gilbert.  

Your new Board of Directors are: Bert Belben, Bradley Hancock, Amanda Barney, Bradley Sheppard, Dave Evans, Dawn Pilgrim, Ginger Ryland, Lisa Davis-Ryland, and Terri Gilbert.

Click here to view the 2014 Annual Report.

Announcing Eagle River Credit Union's 31st Annual General Meeting

March 9, 2015 - Members are advised that Eagle River Credit Union will be hosting its 31st Annual General Meeting on Tuesday, April 14th, 2015 at Northern Light Inn, L'Anse au Clair.  Registration will begin at 6:00 p.m. with the meeting beginning at 6:30 p.m.  Tickets are available at each branch location. 

Members interested in being nominated for vacant Director seats may submit their nomination on or before March 31st, 2015.  For more information, contact your branch or email Lisa Davis-Ryland at ldavisryland@ercu.ca or Brad Sheppard at bsheppard@ercu.ca.

Win a $3,000 Retirement Practice Getaway

January 2 2015 - How does a $3,000 vacation sound?  From January 2nd to March 2nd members can earn a chance to win a $3,000 vacation, simply by coming in to talk with one of our financial experts about your retirement plan.  There is no obligation, and no cost to come in and talk about your options. 

Offer applies to in-branch appointments, as well as appointments with ERCU's financial planner, Lorne Robinson.

In addition to the grand prize, there is also a second prize of $500 cash!  Click here for complete contest details.

If you've been thinking about talking to someone about retirement products, or if you would like a second opinion, it's never been a better time to call.  That $3,000 Retirement Practice Vacation could be yours!

Holiday Hours

December 22, 2014 - Eagle River Credit Union advises members that all branches, except Cartwright Branch, will be closed from 12:00 noon on Wednesday, December 24th to Saturday, December 27th.  Regular teller hours will resume on Monday, December 29th.

In observance of New Years, all branches except Cartwright Branch, will be closing 12:00 noon on Wednesday, December 31st, remaining closed on January 1st - New Years Day.  Regular teller hours will resume on Friday, January 2nd

Cartwright Branch will have extended hours from Monday, December 22nd to Tuesday, Dec 23rd from 12:30 to 4:00 p.m., and on Wednesday, December 24th, from 9:30 a.m., closing 12:00 noon. 

Cartwright Branch will then be closed until Monday, January 5th.  From January 6th-9th, Cartwright Branch will be open from 12:30-4:30 p.m.

On behalf of the Board, Management and Staff, we thank you for your patronage  in 2014, and wish you a very Merry Christmas, and a Safe and Prosperous New Year!

Would You Like to "Skip-a-Pay"?

December 10, 2014 - Just in time for the busy and expensive holiday season, Eagle River Credit Union is pleased to offer our borrowing members an opportunity to skip a loan payment in either December or January.* 

In prior years, you may have received an invitation in the mail.  This year, we are not sending out letters.  All you need to do is stop by, call or email your branch to apply.  There is some criteria that must be met to qualify.  Contact your branch for complete details.

*Some conditions apply. Contact your branch for details or to see if you qualify.

Credit Union Members Tell Ottawa "My Credit Union Matters!™"

November 14, 2014 - There is a new movement on Parliament Hill! Thousands of Canadians have been contacting Finance Minister, Joe Oliver, telling him that credit unions need different - not preferential - treatment from Ottawa.  Representatives from many of the country's 317 credit unions have been meeting with MPs to reinforce that message.

What is the issue? Higher taxes are limiting credit unions' ability to lend to local small businesses and families, and contribute to important community groups and projects.  Just like banks, credit union are required to hold large amounts of capital.  But unlike banks, credit unions rely primarily on retained earnings to meet these requirements.  By increasing taxes on credit unions alone, the 2013 federal budget has made it harder for credit unions to grow and support local families, farms and businesses.

So what's the solution? Credit unions are proposing a new tax credit to re-establish a competitive balance between credit unions and big banks.  Based on growth in retained earnings, it is estimated that this tax credit will generate nearly $700 million in new lending to help businesses, farmers and families invest.

"Credit unions are vital to the economy and are a fundamentally different kind of financial institution," says Martha Durdin, president and CEO, Credit Union Central of Canada. "By working with us and our 5.3 million members, the government has the opportunity to promote more economic growth and more good local jobs."

In August, Credit Union Central of Canada launched the "My Credit Union Matters!™" campaign, inviting Canadians to promote the Capital Growth Tax Credit proposal directly to the federal finance minister.  Thousands of emails and hundreds of post cards have been sent from credit union members in all parts of Canada.  For more information about the campaign, visit: www.myCUmatters.ca and www.macaissejytiens.ca

Members are asked and encouraged to support Eagle River Credit Union and the other 316 credit unions in Canada by sending a letter to Mr. Oliver.  Click here to sign and send a pre-written letter to show Ottawa that YOUR Credit Union matters to you!

We thank you for your consideration and support!

Would You Like to Win a CASH CROP for a full year?

October 3, 2014 - From October 1st - November 31st, if you sign up for a new CU MasterCard® Credit Card  with CHOICE REWARDS® and your name will be automatically entered into a draw for one of two regional prizes of a $500 statement credit per month for a year.  That's a $6000 value!

In the same time period, if you sign up for a Global Payment MasterCard® card, your name will be automatically entered into a draw for one of two regional prizes of 600,000 CHOICE REWARDS® points - that's also a $6000 value!!

(Oh, and don't forget... Eagle River Credit Union members have won this seasonal card promotion 6 times over the past 9 years!  So, you really COULD be a winner!!)

New Promotion for Merchants in the Market for Point-of-Sale Equipment

October 3, 2014 - From October 1st - December 31st, FIRST DATA is offering ERCU members an opportunity to “Lease for Less”! Businesses wishing to be set up with a point-of-sale terminal will save nearly $350 as compared to a traditional terminal rental. Plus they’ll own the terminal at the end of the lease and eliminate ongoing monthly equipment costs*. Click here for more details...

Just Because the Leaves are Falling, Doesn't Mean Your Savings Have To

October 3, 2014  - Available between September 1st and October 31st, a Monthly Savings Plan (MSP) is a disciplined savings vehicle that helps you save money in small periodic increments (bi-weekly or monthly).  An MSP grows for 12 months, coming due on November 1st the following year, with an interest rate 0.25% higher than comparable vehicles.  Many people set up a new one every year, as savings mature just in time for Christmas spending, RSP investing, a winter vacation, etc.  An MSP is a great tool to help you build up savings you might not otherwise save.  Click here to read more...

Announcing Enhanced Web Search Capability

September 25, 2014  - Eagle River Credit Union is now offering an enhanced website search engine to help members find the information they need, as quickly as possible.  Throughout the website you will see the ASK ME symbol shown above.  Simply click on the logo and you will be redirected to the ANSWERS screen where you can type in your inquiry. 

ANSWERS instantly matches the question to one right answer, regardless of how the question was phrased, and will provide links to other contextually relevant information. For example, if you've lost your card, you can type “What do I do if my credit card was stolen?” and ANSWERS will guide you to the information you need.

As part of the process, members will be provided an opportunity to rate the quality of the answer.  We appreciate your feedback, and ask that you complete this rating to let us know how effective you found this tool to be.

Changes to the CUETS Automated Telephone Banking System

September 24, 2014  - There are some changes taking place to the CUETS Automated Telephone Banking System for MasterCard® credit card holders and Global Payment® MasterCard cardholders.

The upgrade is scheduled to take place between September 26th and 30th.  During this time, limited account information and service options will be available through the telephone system.

- Balances, balance transfers and transactions (including CHOICE REWARDS® redemptions) will not be available over the conversion weekend.

- Callers may experience longer than usual wait times when calling the call centre, leading up to and during the conversion weekend.

- Telephone banking and CHOICE REWARDS® transactional information, balances and balance transfers, if applicable, will be updated beginning on September 30th.

What is the upgrade?

A new voice, new options and increased security.

The first time MasterCard® credit card and Global Payment® MasterCard cardholders call the Automated Telephone Banking System on or after September 30th, they will be prompted to set up a telephone banking ID, which they will use going forward each time they call to speak to a live agent or use the automated telephone system.

Eagle River Credit Union apologizes for any inconvenience this distruption in service may cause members. 

Special Limited-Time Offer for Business Members

August 1, 2014  - Eagle River Credit Union's Merchant Services Partner - First Data - is offering a special limited-time offer to businesses looking to set up merchant services.  Sign up for merchant solutions before September 30th, 2014 to receive all equipment, support and reporting for only $60 per month. Click here for complete details!

Travel Notifications Before Traveling Out of Country

June 3, 2014 - Traveling outside of Canada in the near future?  Don't forget to notify Eagle River Credit Union of your plans at least one week prior, to ensure you have access to your money and are able to use your Member Card® debit card &/or GLOBAL PAYMENT® MasterCard Card while you are away.  When you call, please let us know the countries/US states in which you are traveling, and the dates you will be away, and we will take care of the rest.  

We have little reminder cards in-branch that you can store with your passport, which can serve as a reminder.  Ask one of our Financial Service Reps for one when you next visit us.

Online Banking Alerts

June 2, 2014  - Eagle River Credit Union has a new security feature to assist members in proactively protecting their finances.  Online Banking Alerts allows members to subscribe to receive notices when certain activities are performed on your online banking account.  Click here to view a "how-to" document to assist you in signing up for this FREE service.

While Eagle River Credit Union has implemented extensive security measures to protect your financial information and finances, we offer this added level of security that can assist you in identifying quickly if someone does gain unauthorized access. 

If at any time, anything on your online banking account looks suspicious, logout and: 1.) contact your branch immediately, 2.) call 1-877-377-3728 to contact Corporate Office, or 3.) email erinfo@ercu.ca


Announcing Extended Hours

May 2, 2014  - Eagle River Credit Union is pleased to introduce Extended Hours at our Humber Valley Branch location, Deer Lake!  Effective May 8th, Humber Valley Branch will be open for teller service every Thursday until 7:00 p.m., and every Saturday from 10:00 a.m. to 1:00 p.m. (for member appointment only).  Our members have asked for increased accessibility to our services, and we are listening! 


April 14, 2014 WOULD YOU LIKE A CHANCE TO WIN $5000? From March 31st to May 26th, book your mortgage with Eagle River Credit Union, and you could win $5,000!!  Members booking a mortgage during the campaign period will have their names entered for this amazing draw!  And with competitive rates, and flexible terms and conditions, ERCU can provide you with the Home Financing you require.  

Click here to begin a loan application

Click here for more contest information.


April 14, 2014 From April 1st-May 31st, sign up for a CU MasterCard Credit Card with CHOICE REWARDS and you will receive DOUBLE sign-up CHOICE REWARDS® points.  For a World Elite® MasterCard, that would mean 10,000 points, just for signing up - a $100 travel rewards value!! 

Click here to find the card that best suits your needs, click on the card you would like, then click APPLY NOW to complete a MasterCard Credit Card Application.

Click here for more information on the DOUBLE Incentive Points.


Membership Never Looked So GOOD!!

April 14, 2014 It's Patronage Time at Eagle River Credit Union!  Members just recently received Patronage Rebates and Dividends in excess of $481,000 for doing business with ERCU during 2013!  Profit sharing is a benefit of ownership, and when you are a member of a credit union, you are just that - an OWNER!

For 2013, members received:

  • 5% Rebate on Loan Interest paid,
  • 5% Bonus on Savings, Term Deposit and RSP Interest,
  • 5% Rebate on Service Charges paid,
  • 1% Bonus on Non-Equity Shares Interest, and
  • 20% Bonus on Equity Shares.

Congratulations Everyone!!  It certainly pays to be a member!  And with approximately $5.7 million given back to members over the past 30 years in Patronage Rebates and Dividends...  MEMBERSHIP NEVER LOOKED SO GOOD!!


30th Annual General Meeting

April 3, 2014 On Tuesday, April 1st, Eagle River Credit Union hosted its 30th Annual General Meeting at the Northern Light Inn, L'Anse au Clair.  The evening consisted of a great meal, the business meeting, concluding with fantastic door prizes and entertainment by comedian, John Sheehan.  Nearly 140 members and guest were in attendance for the event.

Click here to view the AGM booklet, consisting of reports and financials from the 2013 fiscal year.

Congratulations to members for another successful year in 2013, and for 30 years of supporting your credit union!


Announcing Annual General Meeting

March 24, 2014 All members of Eagle River Credit Union are invited to attend our 30th Annual General Meeting, being held Tuesday, April 1st, at Northern Light Inn, L'Anse au Clair.  Tickets are free, and are now available by contacting your branch. 

The meeting with consist of the presentation of the Annual Reports, presentation of Financials, Elections, etc.  The meeting portion of the evening will be preceded by a sit-down supper, with fantastic door prizes and entertainment by comedian, John Sheehan to follow.

All members are encouraged to attend.


Call for Board of Directors Nominations

March 5, 2014

Eagle River Credit Union is accepting nomincations for four(4) positions on the Board of Directors - three 3-year positions, and one 1-year position. 

Being a Director provides an opportunity to further develop management skills while assisting in developing the objectives and goals of Eagle River Credit Union. 

If you have a background or interest in Information Technology, Human Resources, Marketing and Sales, and/or Finance and a commitment to the Credit Union philosophy, your nomination committee would like to hear from you.  Some training may be required.

Deadline for nominations is Friday, March 28th at 12:00 noon. 

Elections will be held on Tuesday, April 1st at ERCU's 30th Annual General Meeting, Northern Light Inn, L'Anse au Clair.

For more information, or to begin the nomination process, please email: erinfo@ercu.ca, or call your local branch.


Announcing Extended Hours at Select Branches

January 8, 2014 Beginning on Thursday, January 9th, Eagle River Credit Union will be offering extended office hours to better serve our members.  Every Thursday, all branch locations* will be open for teller service from 9:30 a.m. to 7:00 p.m. 

Additionally, every Saturday, Labrador Savings branch (Happy Valley-Goose Bay) and one other branch (on a revolving schedule) will be open for member service (by appointment) from 10:00 a.m. -1:00 p.m. The schedule for Saturday service for January 2014 is as follows:

Saturday, Jan 11th:  L'Anse au Loup Branch, Tel/Toll-Free: 927-5524 / (877) 377-3728  Fax: (709) 927-5759

Saturday, Jan 18th: Mary's Harbour Branch, Tel/Toll-Free: 927-6354 / (866) 921-6354  Fax: (709) 921-6345

Saturday, Jan 25th: White Hills Branch (St. Anthony), Tel/Toll-Free: 454-8800 / (866) 554-8800  Fax: (709) 454-2138

*Excludes Humber Valley and Cartwright Branches

Click here for the complete Extended Service Schedule (January-March 2014).


Introducing our Newest Branch

January 2, 2014 Eagle River Credit Union is pleased to advise all members that effective today, January 2, 2014 the amalgamation between Eagle River and Humber Valley Credit Union's is official.  On behalf of the Board, Management and Staff of Eagle River Credit Union, we welcome Humber Valley Branch to the Eagle River family!  We look forward to providing Humber Valley members with the great service and financial advice that you expect and deserve.



MasterCard® Credit Card Double Dip



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