What's New 2016
International Credit Union Week Expand/Collapse
Our New website- A fresh Look Expand/Collapse
Fort McMurray wildfires Expand/Collapse
Staff Professional Conference- Updated Timings Expand/Collapse
Employees of Eagle River Credit Union will be participating in an All Staff Professional Development Conference on September 16th, 2016. Please click your branch for the updated timings.
Buyers protection Expand/Collapse
Stop Violence Expand/Collapse
New Home Financing Options Expand/Collapse
Special Personal Loan Rate 3.95% Expand/Collapse
Get a jump start on things you want with a special personal loan rate of 3.95%.
• For details please contact the branch.
Congratulations to all Graduates Expand/Collapse
Member Survey 2016 Expand/Collapse
Tell us how we are doing between May 24th and June 27th by participating an online Member Satisfaction Survey for a chance to win an iPad mini.
How to access the Survey on 24th May 2016?
• Go to www.eaglerivercu.com.
• Click the Member Survey Portal.
• The window will open with the Survey.
MemberDirect(R) Advisory Countdown to Upgrade to V11 for iOS Expand/Collapse
MemberDirect(R) Advisory Countdown to Upgrade to V11 for iOS
All credit unions have now upgraded to Version 11 (V11) of the mobile banking app. Our System Partner will be completing the upgrade process and implementing a 15-day countdown for iOS (iPhone App). The countdown will apply to all credit union members who currently use the mobile banking iOS app.
What is the 15-day countdown?
The 15-day countdown provides users currently on platforms such as V7, V7.5, and V10 of the mobile banking app, a 15-day window to upgrade to V11. After 15 days, members will no longer be able to log in and will be prompted to upgrade to V11 to access their device.
What is the impact to the Member?
Users on previous versions of the mobile banking app will receive notification to upgrade to V11 at the time of login. After 15 days, if the user has not upgraded, the user will not be able to log in.
Depending on the device and user settings:
Users can automatically upgrade to V11 if their device settings are set to automatically install updates.
iOS users can upgrade through the App Store app. Members can either search for their mobile banking app or view pending updates and select their mobile banking app to upgrade.
Users who do not update the app can continue to perform their daily banking through online banking, mobile web and text banking.
June 1, 2016 - The 15-day countdown will commence.
June 16, 2016- Users still on older versions of the mobile banking app will no longer be able to login
Interac® Online — Coming Soon!!! Expand/Collapse
Have you ever wanted to pay for an online purchase using your credit union account rather than using a credit card? Now you can with Interac® Online. At home, or on the go, with Interac® Online, gone are the days of sharing your credit card information with retailers when shopping online. This new payment method gives you the option to pay for online purchases directly from your credit union account. It’s the newest online payment method, and it’s fast, convenient, and secure.
How Interac® Online works
• Select Interac® Online at the online checkout. You will be directed to the secure Interac® gateway page.
• Select which province your credit union resides, and then select Eagle River Credit Union. You will be directed to your secure personal online banking login page.
• Log in to your Eagle River Credit Union account.
• Select the account you wish to use and confirm the transaction.
• Once confirmed, you are logged out of your Eagle River Credit Union account and are redirected back to the retailer’s confirmation page. Benefit of using Interac® Online
• It’s secure. No personal banking information is shared with the retailer or other third parties. The payment is completed through your secure banking session.
• It’s convenient. There are no extra accounts to set up or passwords to remember.
• It’s fast. The transaction takes place in just a few clicks using available funds in your credit union account.
Frequently asked questions
What is Interac® Online?
It’s a service that allows you to pay for online purchases from your Eagle River Credit Union account. You can even pay your taxes with it.
Are there any fees to use it?
The cost will be $1 per transaction.
How do I use it?
When making a purchase online, the online checkout shows various options for payment. If Interac® Online is available it will be shown as a payment option. When you select Interac® Online, you will be directed to the Interac® Gateway page where you will select your “Eagle River Credit Union” from the financial institution options. (Tip: this is the same process as accepting an e-transfer). After selecting your credit union, you will be directed to your online banking page to sign in. Once you’ve logged in, you may choose the account from which you wish to make the payment.
Who accepts Interac® Online?
Any participating online retail merchant. The Canada Revenue Agency (CRA) also accepts payments for taxes via Interac® Online. As well, some educational institutions accept Interac® Online for tuition payments. For a list of participating online merchants, click here:www.interac.ca/index.php/en/store-locator.
Is my account debited immediately? Y
es. Interac® Online is just like using your debit card at the store; your account is debited as soon as the purchase is made.
Can my payment be stopped?
No, the payment cannot be stopped. If you find you have made a payment in error you will need to contact the online merchant and ask for a refund.
Can I make payments in any currency?
Payments can only be made in Canadian dollars. Is there a payment limit? The payment limit on your account applies. Most accounts allow a maximum $1,000 per transaction and a maximum of $2,500 in transactions per day.
How do I know whether my payment was completed successfully?
You will receive a confirmation screen when the payment is authorized. You will also see your transaction confirmed when you return to the online retailer’s website.
31st Annual General Meeting Expand/Collapse
Announcing Patronage Rebates! Expand/Collapse
11th April 2016- Announcing Patronage Rebates! It's PAYBACK Time!!
For the 32nd year since our inception, Eagle River Credit Union is pleased to announce the payment of Patronage Rebates and Dividends to members for the 2015 fiscal year. The payment of Patronage Rebates and Dividends is a form of profit-sharing unique to co-operatives like credit unions. When Eagle River Credit Union has a profitable year, a percentage of the profits is returned to our members. The more business you do with the credit union, the more you see returned.
For the 2015 fiscal year, Patronage Rebates and Dividends were calculated as follows:
20% on Equity Shares 1% on Non-Equity Shares 3% bonus on deposit interest
3% rebate on loan and mortgage interest
This week our branches are hosting a celebration! Drop by to visit our staff as we celebrate one exceptional benefit of our membership profit-sharing! It's never been a better time to be a member of a credit union. CONGRATULATIONS!!
Special Limited Time Rate Offer Expand/Collapse
1st February 2016 - Special Limited-Time Rate Offer*
For a limited time, members may qualify for a special investment loan rate to assist with maximizing RRSP and TFSA contributions.
Borrow to invest in your RRSP or TFSA with a Take Ten Loan (where you can take up to ten years to repay the loan) You could qualify for our special 3.5% loan rate! Some conditions apply.
Contact your branch for details!
*Certain Conditions Apply.
Money Match Contest Limited Time! Expand/Collapse
3rd January 2016- Money Match Contest - LIMITED TIME!!
From now to February 29th, make your annual investment at Eagle River Credit Union and you could have your investment matched by us! By simply making your appointment to come in and talk with us about your annual contribution to your investments, your name is entered in a draw to have your contribution matched.
Odds of winning depend on the number of participants.
Click here for contest details.
*Certain conditions apply.
New Service Charges Coming January 2nd, 2016 Expand/Collapse
1st December 2015- Effective 2 January, 2016, Eagle River Credit Union will be updating some of its overthe-counter service charges.
Please click here to view a complete list of the changes.
If you have any questions on how this will affect you, please contact your branch or call our toll-free line at 1-877-377-3728.